Shipping and Returns

Where we ship

We ship to addresses in the United States only. At checkout you can enter a US shipping address, including a PO box served by your carrier. We do not currently ship outside the US, so please do not place an order for an international address.

Shipping within the US is free on every order, at every size, for both canvas and framed canvas. There is no minimum and no surcharge for the larger sizes.

How your order is made

Nothing is printed before you buy. Your portrait is generated from the photo you upload, reviewed by hand, then printed and stretched or framed specifically for your order. That is why each piece is made one at a time rather than pulled off a shelf.

Your order moves through four stages, and you can see which one it is in at any time on the order tracking page: artwork preparation, printing, shipped, and delivered.

Tracking your order

We email an order confirmation as soon as your payment goes through. When the print leaves the print facility we add a tracking number and a carrier link to your order, so you can follow it the rest of the way.

To look it up, open the order tracking page and enter the order number from your confirmation email.

If an order goes missing

If tracking shows your order as delivered but you have not received it, email us within 14 days and we will investigate with the carrier. If the carrier confirms a delivery failure, we reship at no charge.

Returns

Every portrait is generated and printed specifically for you, so we cannot accept returns or exchanges for change of mind. The free preview exists for exactly this reason: you see the finished artwork before you spend anything, so nothing is a surprise when it arrives.

You can cancel within 1 hour of placing your order, before generation begins, by emailing support@petartprint.com.

Damaged or misprinted items

If your order arrives damaged, misprinted or defective, we will remake it at no charge, or issue a full refund if you prefer.

To file a claim:

1. Email support@petartprint.com within 30 days of the delivery date shown in your shipping confirmation.
2. Include your order number and at least one clear photo showing the damage or defect.

We review claims within 3 business days and arrange a reprint or a refund.

The full policy

This page is a plain-language summary. The Refund Policy is the authoritative version and governs in case of any difference. For anything else, see the FAQ or contact us.